Technology has a way of changing the way we live and work. More and more customer service rep opportunities are moving from the traditional call center environment to living rooms and home offices across the country. With the advent of fast internet connections and innovative communication technologies like Skype and Slack, reps can get more done than ever before, all while wearing their pajamas (if they want to, of course).
Here are three companies that are currently hiring for customer service reps to work-from-home. If you’re in the market for a new job, don’t waste any time applying to these!
Event tickets are another thing that technology is changing. Good old paper tickets that you get in the mail and present at the box office are quickly going the way of the dodo, and there’s a company named Gametime that’s partly responsible. Gametime is an app that lets you buy (or sell) tickets to big-time sporting events like the NFL, NBA, NHL, and MLB, and they need to hire Fan Happiness Associates to help their customers. This is a work-from-home (WFH) position, and it pays up to $18/hour. The goal is to “Deliver WOW Through Service!” Here’s what you need to know.
You Need To Live In…
Hawaii, Alaska, Arizona, Colorado, Washington, Oregon, Utah, New Mexico, Tennessee, Michigan, Ohio, Nebraska, Alabama, Wyoming or Oklahoma.
What Will You Do?
Answer incoming queries over phone, email or text. They could be about the app, a new order, or anything related to the day-to-day app operation.
When Will You Do It?
This starts on January 23, 2017. A typical shift will be eight hours plus a lunch break, and you’ll be working 40 hours/week. When you apply, you’ll choose one of these shift times: 5 a.m. to 1:30 p.m., 11:30 a.m. to 8 p.m. or 1:30 p.m. to 10 p.m. PST. You will be working weekends and holidays. You’ll learn what you need to know via two weeks of paid training. You’ll chat with other team members over the Slack messaging program, and have weekly one-on-one’s with the team manager.
A college degree is required. Other specifics include 2+ years of customer experience in a customer-facing or support role, familiarity with the Windows OS, and more. You can find out more on the application link below.
How Much Do They Pay?
Pay rate is $15 per hour but it goes to $18/hour if you speak both English and Spanish. You’re also eligible for benefits.
Here’s How To Apply
If this all sounds good to you, they’re waiting to hear from you—apply here. Good luck! (BTW, you should probably get the Gametime app before you apply. Get it here for Android OS and here for Apple iOS.)
We’ve got another position for you to look into as well.
According to The Penny Hoarder, this company hires reps for three different areas: sales and service (sales focus), customer service (customer focus) and technical support (technical focus). Currently, Convergys is hiring WFH sales and service reps in 36 states. To see them all, visit this jobs page and filter the results by entering “work at home” (in quotes) in the search field on the left-hand side.
You’ll need to live in one of the 36 states. You will also need a high school diploma or GED, at least one year of CSR experience and one year of sales experience if you’re opting for a sales-oriented spot. You’ll also need a 17-inch monitor, a PC with high-speed internet connection, an approved headset (upon hiring) and a quiet area to work in.
Schedules vary but you’ll need to be available for nights and weekends.
Pay and Benefits
The pay is not listed, but benefits look great and include medical, dental and vision insurance, 401 (k), tuition reimbursement, attendance-based wage increases, and more.
Ready To Roll?
Here’s the link you need! Enter the term “work at home” (in quotes) in the search field on the left.
3. Concentrix: Customer Product Support Advisor
This customer service job will “troubleshoot and resolve advanced technical issues while supporting one of the largest tech companies in the world.” So if you’re tech-savvy, that would be a plus.
“Strong problem-solving, analytical and data-entry skills” are needed as well as one to two years of customer service experience. Other requirements include a high school diploma or GED, high-speed net access, and a quiet place to work. You will work a flex schedule that includes weekends and/or holidays. Pay is $9.50 per hour with potential raises at three-, six- and nine-month increments. You’ll also get paid time off, and full-timers get medical benefits. Link to apply is here.
Is Customer Service Not Your Bag?
Here are two more work-from-home opportunities that may be up your alley instead.