You’ve probably seen LuLaRoe leggings for sale on Facebook. They have a cult following because they come in fun and colorful patterns and are supposed to be super soft. But, actually buying them can be a challenge because they’re sold through a multilevel marketing system. Now, the company is being sued because customers are angry about the allegedly poor quality of the once popular leggings.
The class-action lawsuit was filed by two LuLaRoe customers, Julie Dean of Boston and Suzanne Jones of Lafayette, California. In the suit, both woman say they purchased several pairs of leggings from LuLaRoe salespeople. They also say the leggings were defective, but that they were unable to return or exchange them.
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“Specifically, customers have complained that the leggings are of such poor quality that holes, tears, and rips appear before wearing, during the first use or shortly thereafter,” the lawsuit reads. “The leggings have also been described as tearing as easily as ‘wet toilet paper.’ Other problems with the products include leggings that have one leg that is substantially larger (or smaller) than the other, and leggings that are supposed to be for adults but instead would only fit a child.”
These women aren’t the only dissatisfied LuLaRoe customers. On Facebook, there’s a private group with more than 20,000 members, all of whom claim to have been the victims of ripped or defective LuLaRoe products and left without recourse.
This isn’t the first lawsuit leveled against the leggings company—it’s also being sued for allegedly collecting sales tax from customers who live in states where clothing purchases aren’t taxed.