LuLaRoe Faces Lawsuit Alleging Poor Quality Leggings

You’ve probably seen LuLaRoe leggings for sale on Facebook. They have a cult following because they come in fun and colorful patterns and are supposed to be super soft. But, actually buying them can be a challenge because they’re sold through a multilevel marketing system. Now, the company is being sued because customers are angry about the allegedly poor quality of the once popular leggings.

The class-action lawsuit was filed by two LuLaRoe customers, Julie Dean of Boston and Suzanne Jones of Lafayette, California. In the suit, both woman say they purchased several pairs of leggings from LuLaRoe salespeople. They also say the leggings were defective, but that they were unable to return or exchange them.


“Specifically, customers have complained that the leggings are of such poor quality that holes, tears, and rips appear before wearing, during the first use or shortly thereafter,” the lawsuit reads. “The leggings have also been described as tearing as easily as ‘wet toilet paper.’ Other problems with the products include leggings that have one leg that is substantially larger (or smaller) than the other, and leggings that are supposed to be for adults but instead would only fit a child.”


These women aren’t the only dissatisfied LuLaRoe customers. On Facebook, there’s a private group with more than 20,000 members, all of whom claim to have been the victims of ripped or defective LuLaRoe products and left without recourse.

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This isn’t the first lawsuit leveled against the leggings company—it’s also being sued for allegedly collecting sales tax from customers who live in states where clothing purchases aren’t taxed.

And it’s not just people who’ve bought LuLaRoe leggings who are mad—some salespeople are feeling disillusioned with the multilevel marketing company as well. According to a CBS Money Report, LuLaRoe salespeople have to spend anywhere from $5,000 to $20,000 to buy their own inventory. Then, when merchandise is defective or there are other issues, the company leaves them hanging.

“I’m now saddled with over $7,000 in debt and tons of leftover inventory that even other consultants won’t buy from me,” one LuLaRoe representative told CBS Money. “The only positive thing that came out of this experience is some of the awesome women that I met through it all. But I regret everything else.”

LuLaRoe claims the holes in the leggings come from weakening the fibers to make them “buttery soft,” according to an internal company email.

“We have done all we can to fix them,” said Patrick Winget, the head of production for LuLaRoe, in the January 17 email.

The plaintiffs, however, disagree with this statement.

“It is clear that defendants have chosen to sacrifice the quality of their products in order to meet the growing demand at the expense of customers,” the suit states. “The extent to which they have done this, however, is unacceptable.”

RELATED: Here’s Why Many LuLaRoe Customers Are Angry About Recent Purchases

If you live in the U.S. and bought LuLaRoe leggings after March 31, 2016, you qualify to be a member of the lawsuit. The plaintiffs are seeking monetary damages, restitution and reimbursement of legal fees. And maybe a new place to go buy leggings.

About the Author

Jessica Suss

An aspiring food and health writer, native Chicagoan, and nut butter enthusiast. Jessica is also the creator of BiteMeBlog, but don't call her a foodie More.

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