LuLaRoe has attained cult status among the legions of women who either sell the clothing, wear it, or both. The direct sales company not only provides women with chic, comfortable clothing, but they use informal retailers (“Fashion Consultants“) to sell the brand to their family and friends.
However, the popular company has recently come under fire for what many are describing as “flimsy” leggings. As reported by Business Insider, many women have taken to social media to complain about the poor quality of their LuLaRoe leggings. They shared pictures of their torn, damaged clothing, saying that the items were new when they began to suddenly fall apart.
— Herkie (@itsmeherkie) January 9, 2017
LuLaRoe spokeswoman Shana Frahm told Business Insider that fewer than one percent of merchandise shipped each month is damaged, according to the company’s internal audit. She said that is below the industry average.
“As you know, we are a new brand, and we have been working diligently to ensure that our customer experience is highly satisfactory,” she said.
Frahm would not, however, confirm whether the company was aware of the recent problems with leggings ripping. But she said customers can return flawed products to their LuLaRoe consultants.
“In regard to returns, our direction to our independent retailers is that we stand behind our product,” Frahm said to Business Insider. “The retailers can take those damages back and replace or issue refunds, and in turn, we credit their accounts as well.”
Along with the controversy over legging quality, LuLaRoe is also in a bit of hot water for allegedly overcharging for sales tax.
According to the lawsuit, which is seeking class-action status, LuLaRoe charged many customers sales tax when their state does not have clothing tax, or they charged a higher sales tax than permissible in their state. Customers may be owed refunds from LuLaRoe as a result of the lawsuit.
LuLaRoe issued a statement saying the incorrect sales tax charges were triggered by a “technology system failure” from a former vendor, according to CBS News.
“We are fully aware of this issue and have invested significant resources to address it,” the company said in the statement. “When affected customers have contacted us to identify their proper location, we have immediately issued them a refund for sales tax overcharges. In addition to contracting a new payments vendor, we are proactively working to ensure that all affected customers are refunded for sales tax overcharges.”