Amazon Prime members are complaining about delays during the pandemic

The products and services mentioned below were selected independent of sales and advertising. However, Don't Waste Your Money may receive a small commission from the purchase of any products or services through an affiliate link to the retailer's website.

If you are an Amazon Prime member, you may have noticed something different during the COVID pandemic. Packages take longer to arrive and some deliveries are no longer free.

That has some Prime members asking: “Why are we still paying $120 a year for this service?”

Laura Becker has always loved Amazon Prime for its free quick shipping to her home.

“Two days, easy, for most orders,” she said. “Sometimes things came in a day.”

Longer wait times, less free shipping

Becker says once the pandemic hit, that two-day shipping became three days, five days, even longer.

“I ordered something for my daughter, who lives in Alabama,” she said. “And she got her product in 10 days.”

Other items, like a large jug of Gain detergent Becker wanted to order from a third-party Amazon merchant, do not even qualify for free shipping these days.

“Actually, it says it is not eligible for Amazon Prime,” she said.

The problem, she said, is that “I can’t have any guarantee it will be here. Before, I knew if I need it this Friday, I can order it Wednesday.”

Amazon is not offering any Prime refunds at this point, but Becker understands why some people are asking for one.

Company unprepared for surge in orders this Spring

A report on CNBC about Amazon’s “unpredictable” shipping during this crisis quotes the company’s CFO, who says they were “overwhelmed” by demand for essentials.

And unlike Christmas, he explains, they had no time for preparation, to ramp up and hire extra workers months in advance.

Becker understands, saying, “I get that. I’m a patient and understanding person. But at the same time, I’m frugal, and I am paying for something that I am not getting.”

Amazon says it has been limiting sales of nonessential items, such as toys and electronics, so it can concentrate on items like food, medical supplies, diapers, and baby wipes.

But as more retail stores reopen, the company hopes to get back to normal, so you don’t have to wait weeks for an order, and so you don’t waste your money.

Recent Posts

Things you can’t find on store shelves because of the coronavirus pandemic

For a few months, finding disinfecting wipes, toilet paper or hand sanitizer was like striking gold because stores were sold…

22 hours ago

These are the best and worst face masks to protect from COVID-19

We may not love wearing them, but Americans are masking up more and more. An increasing number of states, businesses…

2 days ago

Bed Bath & Beyond is closing 200 stores as sales drop 50%

Bed Bath & Beyond is looking to close around 200 stores over the next two years after the COVID-19 pandemic…

3 days ago

A 50-pack of disposable masks is just $14.99 right now at OfficeDepot.com

With some states and many businesses requiring masks as they reopen, now is the time to make sure you have…

4 days ago

Dunkin’ to permanently close 450 Speedway stores by the end of 2020

Grabbing a quick cup of coffee and a donut from Dunkin' might be a little more challenging for people soon…

4 days ago

How to get a free gift from CVS everyday through July 18

For the next two weeks, all CVS ExtraCare Rewards members will get a free gift every day now through July…

6 days ago