Amazon phone scam: What you need to know

Many of us have been ordering dozens of items from Amazon during the pandemic.

Sometimes you don’t remember what you ordered, which makes it easy to fall for the latest phone scam, which involves a very slick call telling you of a problem with your Amazon account.

Kimberly Moore was at her health administrator job when she received a strange call on her cell.

“This call is regarding your purchase from Amazon.com. You made a transaction for $529,” the caller said.

Moore had saved the call in her voicemail.

“They gave a very specific amount of money of a purchase that they wanted to see if I made.”

But Moore knew she never made any such purchase.

So, the automated call then gave her the option of calling a number the caller provided for her.

“It told me to call this number and they wanted to get it all straightened out for you,” she said.

She almost called. But instead, she first checked her Amazon account, and realized there was no such $529 order.

Caller Claims Fraudulent Activity, Stresses Urgency

Amazon customers across the country are getting calls like hers, with the automated call sometimes asking them to press a number to speak with a live operator. The caller says it is urgent.

“That order seemed to be fraudulent,” one call said. “Press 1 to speak with an Amazon fraud department executive.”

Sometimes it’s a reassuring woman’s voice calling.

“You can speak to an Amazon customer service manager by pressing 1.”

The FTC is issuing an alert saying that if you press 1, an agent will ask for the credit card number attached to the account, or in some cases, more personal information.

Don’t do it. It is all a scam.

Amazon will email you personally with your name if there is ever any account issue.

Moore is so glad she checked her account online before calling the number back.

“I figured it was a fraud, but I was like, ‘gosh, is there $500 now missing from my account?'”

Luckily, her account was fine.

Still not sure?

Ask the caller to read you your account number: Chances are they have no idea what it is. Just don’t give it to them.

That way, you don’t waste your money.

John Matarese

Recent Posts

Chipotle is raising wages and hiring 20,000 workers

In a bid to attract more employees, Chipotle is raising its average hourly wage to…

22 hours ago

Applebee’s is hiring 10,000 employees, from dishwashers to managers

Applebee's is holding a National Hiring Day at all 1,600 of its restaurants nationwide on…

2 days ago

Free Crocs for healthcare workers: Here’s how to get your pair

In March 2020, Crocs gave away more than 860,000 (valued at $40 million) pairs of…

2 days ago

Best Fitness Trampoline 2021

If you are getting bored with your home fitness equipment and are ready to add…

3 days ago

Hershey’s recalls chocolate shell topping nationwide

If you've purchased Hershey's chocolate shell topping recently, you may want to check your cupboard.…

6 days ago

Peloton recall: What you need to know about the treadmills that have caused injuries and 1 death

At-home fitness company Peloton recalled two of its exercise equipment products on May 5, reversing…

7 days ago