Let’s say you have a problem with an Amazon order. Or maybe there’s an issue with your Amazon Prime account (or you have decided to drop it) and you need some help.
Unfortunately, scammers are ready to take advantage of you in your moment of frustration and steal your account information.
Be careful on Google
If you have a problem with a Walmart or Home Depot order, you look up their customer service number online and give them a call. Usually, you can get your issue resolved after a chat with a phone agent.
But be careful doing that with Amazon.
The website The Daily Scam says fraudsters are posting fake Amazon customer support phone numbers that then show up in a Google or Bing search.
The real number is 888-280-4331. You will reach Amazon, but it is still tough to get a live agent on the phone, given the tens of millions of Americans who use Amazon every day.
Out of frustration, many people then Google to find a better “inside” number. That’s where the scam happens, because many of the phone numbers you may find are fake.
What can happen
Here’s what can happen if you fall for an Amazon customer support scam.
The Daily Scam says if you call one of the toll-free numbers that may pop up, you’ll typically get a man who says he works for Amazon and will ask for your account number and password so he can look up your information.
Give him that info and you’ll likely get ripped off.
Be careful Googling any hard-to-reach tech company’s phone number: Scammers post fake numbers for Facebook, Microsoft and Apple as well.
Your best bet for dealing with Amazon is through the site itself via the customer feedback section. You may want to avoid calling them in the first place. With 100 million Prime customers now, it’s highly unlikely you can quickly reach an agent to talk to you on the phone.
So be careful and don’t waste your money.